Our story
We’re on a mission to solve returns
In 2023, $743 billion of returns were made in the US. Return rates continue to climb, placing a significant burden on retailers and the environment. For over 15 years, we’ve helped retailers and brands solve returns with a world-class team devoted to technological innovation and environmental responsibility.
Our Values
People-Centric Excellence
We combine hard work, critical thinking, and respect for our people and partners, fostering a culture of collaboration and empathy that drives our success.
Adaptive Evolution
We are driven by critical thinking and sound decision-making, relying on experience and data to navigate uncertainty and guide us toward innovative solutions.
Value-Driven Partnerships
We believe every team member plays a vital role in our collective success, ensuring strong partnerships based on mutual respect and shared goals.
Practical Sustainability
Our focus on sustainability goes beyond reducing waste; we bring items back to life and find innovative ways to reuse resources and reduce returns, benefiting both the environment and our clients.
Continuous Improvement
We maintain unwavering dedication to exploring new ideas and fostering innovation, continuously striving for improvement and adaptability to meet our clients' evolving needs and solve returns.
In 2008, ReturnPro emerged as the first end-to-end returns solution, combining SaaS, supply chain, and ReCommerce verticals under one roof to maximize returns potential. Over the past decade, we have assembled a team of engineers, developers and retail professionals, to solve some of retail’s largest problems and transform the management of retail returns into a profitable and sustainable business opportunity. We have a demonstrated track record and a proven model in partnership with the world’s largest retailers and manufacturers.
See how we’ve made an impactAwards and certifications
Our Fort Worth, Texas and Brantford, Ontario Canada facilities are proudly certified to the R2v3 Responsible Recycling, ISO 14001 Environmental, ISO 45001 Health and Safety, and ISO 9001 Quality standards.
What the numbers say about us
Join the world leader in returns
See all the ways we have made an impact when it comes to supporting our teammates, communities, and planet through ReturnPro’s transformative returns management solutions.
Return stats
$5B
recovered for our clients
39M+
pounds spared from landfills
45M+
units processed annually
Environmental impact
1.7M+
miles of unnecessary transportation eliminated
99%
of items are refurbished and recycled in our facilities
32K+MT
of CO2 avoided emissions