Americans returned approximately $816 billion in products last year. For retailers, processing those returns is a costly endeavor. To navigate this dynamic and complex supply chain environment, the right returns management software solution is a critical factor for success. According to new data from goTRG, 34 percent of retailers say that they believe their business does a very poor to mediocre job with their returns process. However, there’s hope, as over 70 percent of retailers say they've invested in enhancing their reverse supply chain processes, with a majority investing between $1 million and $5 million dollars.
