As a business owner, the dilemma of achieving a balance between bottom line profits and exceptional customer service continues to challenge us. It is commonly perceived that adding to our customer experience directly hurts our bottom line, and my response to that is it doesn’t have to be that way. The answer to this problem lies within our ability to handle dispositions costs effectively by maximizing sales velocity through the return process. Read on...
The Future of Reverse Logistics Starts Today by Chuck Johnston
Across the marketplace, myriad companies have always been collecting Big Data. But what are they doing with it? They collect it and save it and store it. For what?
