When the holiday rush finally peters out, retail is likely to have a massive returns problem on its hands.
More than half of consumers (52 percent) said they expect to return at least one gift they receive through an online merchant this holiday season, according to The 2022 Holiday Gift Returns Survey from e-commerce brand accelerator Phelps United.
But “at least” is the operative term here for many of these consumers. Among this group, 47 percent said…
ReturnPro is a leading reverse logistics company that specializes in solving returns. ReturnPro’s connected suite of returns management SaaS, reverse supply chain, and ReCommerce services, under one roof, delivers a true end-to-end solution for returns from initiation through resale. ReturnPro works with retailers, eCommerce brands, and vendors, to deliver the smartest choices for every touch movement and pricing decision, while also preventing items from unnecessarily ending up in landfills.
Fara Alexander
falexander@returnpro.com
