At the ICR Conference 2025, ReturnPro's co-founder and CEO, Sender Shamiss, engaged in a fireside chat with Exec Edge's Editor-in-Chief, John Jannarone. They discussed the importance of providing a consolidated, full-service offering for returns management and how ReturnPro collaborates with retailers to prevent returns. Shamiss emphasized that a unified approach streamlines the post-purchase experience, benefiting both retailers and consumers. With over 20 years of experience in the returns management industry, Shamiss has been instrumental in transforming the fragmented retail returns sector since founding ReturnPro (formerly goTRG) in 2008. Under his leadership, ReturnPro processes over 40 million returns annually, offering a fully integrated platform that increases profit recovery and reduces waste for major clients like Walmart, Bass Pro Shops, and Sam’s Club.
