Not long ago, easy and no-questions-asked return policies were table stakes for retailers and even more important when transactions were conducted online. Estimates are that about half of e-commerce retailers even paid for the privilege of customers shipping back their items.
But with costs rising across the board and margins squeezed, retailers are looking twice at their return policies and tightening up.
For example…
ReturnPro is a leading reverse logistics company that specializes in solving returns. ReturnPro’s connected suite of returns management SaaS, reverse supply chain, and ReCommerce services, under one roof, delivers a true end-to-end solution for returns from initiation through resale. ReturnPro works with retailers, eCommerce brands, and vendors, to deliver the smartest choices for every touch movement and pricing decision, while also preventing items from unnecessarily ending up in landfills.
Fara Alexander
falexander@returnpro.com
