Making a return at a major retailer this holiday season may result in a hefty fee. But for smaller players, the strategy is more complicated.
For years, free returns were a staple of the holiday season, but now dozens of big companies are rethinking their policies to try to recoup money from rising logistics costs. Roughly 60% of retailers say they are changing their policies this year, with 67% charging additional shipping or restocking fees, according to a report from the return management solutions company goTRG. Today, Zara, Pacsun, L.L.Bean, Anthropologie and REI all deduct dollars from customers’ refunds if they make a return by mail.
Still, several smaller e-commerce brands told…
